Multi Tiered Business Maintenance Plans


Plan	1+5 $395/mo.	1+10 $695/mo.	2+15 $795/mo.	2+20 $895/mo.	2+25 $1495/mo.	2+40 $1795/mo.

Number of Servers	1	1	2	2	3	4
Number of Workstations	5	10	15	20	25	40
Weekly status reports
Unlimited support
Security Updates for Servers & Workstations
Software Patch Updates for Workstations & Severs
24x7 access to support Remote monitoring and updates
Backup scheduling, testing and monitoring
Virus scan setup monitoring
Server and error logs monitoring
Servers configured for remote access
Workstations configured for remote assist
Firewall(s) configuration & monitoring
Travel / trip charge
3rd Party Vendor Support
Agreement Term	1 Year	1 Year	1 Year	1 Year	1 Year	1 Year
Support Hours
On Site Visits	Once Every 4 Weeks	Bi-Weekly	Bi-Weekly	Bi-Weekly	Weekly	Weekly
Support Hours	M-F 8am 6pm	M-F 8am 6pm	M-F 8am 6pm	M-F 8am 6pm	M-F 8am 6pm	M-F 8am 6pm
After Hours Support	M-F 6pm 8am Sat&Sun	M-F 6pm 8am Sat&Sun	M-F 6pm 8am Sat&Sun	M-F 6pm 8am Sat&Sun	M-F 6pm 8am Sat&Sun	M-F 6pm 8am Sat&Sun
Misc Fees
One Time Setup Fee	$500	$1500	$1500	$1500	$1500	$1500
Unscheduled On Site Visits 2HR Min	$85/HR	$85/HR	$85/HR	$85/HR	$85/HR	$85/HR
After Hours On Site Support 2HR Min	$125/HR	$125/HR	$125/HR	$125/HR	$125/HR	$125/HR
After Hours Support Call	$35 Per Incident	$35 Per Incident	$35 Per Incident	$35 Per Incident	$35 Per Incident	$35 Per Incident